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Returns and Exchanges
Consider your home our dressing room. When you buy Ujena fashion items online, you have the opportunity to try on the item under your own conditions. All of our products can be returned for an exchange except for our G-string, thong, and tonga bottom, underwear, videos and custom items. If you wish to exchange an item, please enclose the original invoice with your securely packed item(s) and state the reason for your return. All tags must be attached to the garments (NO exceptions).
So that we may maintain our low prices, please remit $5.95 to cover postage and handling of your EXCHANGE request (for international orders NOT including Canada, please remit $20.00). Both exchanges and returns must be made within 30 calendar days from your invoice date. Your refund may take up to 80 calendar days from the date we received it from you. We never refund shipping and handling charges. A restocking fee of 15% will be charged on returns/refunds over $175 or if you return 75% or more of your order. Orders over $250 will be charged a 20% restocking fee.
In the unlikely event that you receive a defective item, we will gladly replace it with the same item with no shipping charge. Absolutely no returns will be accepted for any reason later than 30 calendar days from your order date. We are NOT responsible for lost packages being returned. We are not responsible for packages dropped off and not signed for. Be sure to give us a secured address. Health regulations stipulate that clothing that is soiled, worn, damaged, or laundered CANNOT be taken back. If we receive such goods we will charge you $30 and return the items to you. Any customer doing excessive returns will be taken off our mailing list and no further orders will ever be accepted. There will be a $25.00 charge on all checks that do not clear or for charge backs. Any fraudulent activities are reported to your local police department for prosecution. Our company name NeTricks, Inc. will appear on your credit card statement.
All of our products are shipped to our customers directly from our customer service personnel at our manufacturer's warehouse. All returned products should be addressed to:
Netricks, Inc. 1171 W. Shaw, Suite 112 Fresno, CA 93711 Bellachica Customer Support 1-877-642-2600
Klick Commerce Customer Support -
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